Common FAQs

Getting Started

Do I need to complete Stripe verification?

Yes. Stripe verification is required for all customers to confirm identity, meet KYC requirements, and enable funding.

Who should complete verification?

An authorized representative who has authority to act on behalf of the company.

What financial information is required to get started?

To complete onboarding, we require the following financial documents:

• Profit & Loss statements for 2024 and 2025
  
  
• Balance Sheets for 2024 and 2025
  
  

These documents help us understand your business and support credit and funding review. They can be uploaded directly in the platform in the Document Uploads tab.

Orders & Documents

What documents are required to fund an Order?

Every Order requires:

• Purchase Order (PO)
  
  
• Invoice
  
  
• Proof of Acceptance (POA)
  
  

All three must be uploaded and the invoice must be published before funding can be reviewed.

What is Proof of Acceptance?

Proof of Acceptance confirms that your customer has accepted the invoice and intends to pay it. This can include an acceptance status in the customer’s invoicing portal or written confirmation from the buyer.

Funding

How does funding work?

Once your invoice is published, your CSM reviews it and submits it for pricing. You’ll receive an offer to purchase the invoice, which you can accept or reject. After acceptance, funds are deposited into your Klear account.

How much of the invoice do I receive upfront?

Klear typically advances up to 90% of the invoice amount, depending on pricing.

How long does funding take?

• Investment-grade buyers typically fund faster
  
  
• Insured (non-investment-grade) buyers may take an additional 1–2 business days
  
  

Buyer Credit Types

What’s the difference between investment-grade and insured buyers?

• Investment-grade buyers are funded directly and generally have lower platform fees
  
  
• Non-investment-grade buyers are funded through Allianz insurance and may have slightly higher fees
  
  

Insured trade funding is available on the Grow and Pro tiers. 

Payments & Klear Account

Where should my customer send payment?

All payments for invoices funded through Klear must be sent to your Klear account.

Is the Klear account mine?

Yes. The account is opened in your company’s name at Fifth Third Bank, N.A., Member FDIC. 

Can I move money out of my Klear account?

Yes. You can transfer funds to an external bank account or pay suppliers directly using Payables.

Fees

What fees does Klear charge?

There are three types of fees:

• Platform fees (per funded invoice)
  
  
• Subscription fees (based on your plan)
  
  
• Late fees (if a customer pays after the due date)
  
  

Late Payments

What happens if my customer pays late?

Late fees may apply if payment is received after the invoice due date.

What is not considered late?

If your customer pays on time but funds are intentionally withheld instead of remitted to Klear, this is not a late payment — it is considered misuse of funds and may result in account action.

Support

Who do I contact if I’m unsure about something?

Your assigned Klear CSM is your primary point of contact and can help with questions about Orders, funding, or payments.